Our Team

Meet The BTG Team

At Bridging the Gaps, we love what we do and love doing it well. With over 15 years of experience in the field of addiction treatment and client care, we leverage that collective talent , and an intense focus on individual needs, on a day-to-day basis to make a difference in the lives of our clients.

Our multidisciplinary team is comprised of leaders in the fields of medicine, counseling, clinical and social work, logistics and planning, as well as nutrition and alternative therapies. Together, we work as close-knit team to create a community of care that ensures individualized attention and mental, physical, and spiritual healing.

Perhaps most importantly, we all have been drawn to the field of substance abuse treatment as a unique way to improve the lives of others by giving of ourselves.

Browse our team profiles to learn more about our skilled staff and what drives us to do what we do.

Management Team

Pam Reiman, JD, LCSW, CADC, CSAC

Executive Director

Having experienced a spiritual awakening in the midst of her career as an attorney, Pam made a mid-life course correction and joined the clinical treatment team at BTG. Since beginning at BTG in 2006, Pam has held a variety of positions, starting as an intern and culminating in her present position as Executive Director.
From both a personal and professional perspective, Pam believes passionately in the unique integrative approach to substance abuse treatment offered by BTG. Within the organization, she is responsible for ensuring that each client receives the highest quality of individualized care. She strives to foster a cooperative interdisciplinary team spirit amongst the clinical, medical, and residential staff in order to ensure the provision of a seamless range of comprehensive client services.
Pam brings to her position an exuberance that comes from the joy she receives in working with both the clients and the staff in their joint mission to overcome the ravages of addiction and realize the goal of physical, emotional, mental, and spiritual health.

Denise Reaves, MSW, LCSW

Clinical Director

Denise joined the staff of BTG in 2011 after working for eleven years in the area of community substance abuse prevention and early intervention. She has a passionate belief in healing through natural and integrative approaches, which has been influential in her own personal journey. She brings to the clinical team her enthusiasm for experiential learning to facilitate personal growth.
Denise supports our clients through facilitating daily collaborative morning and afternoon clinical team meetings with emphasis on individual client needs. She also provides regular supervision to clinical staff, collaborates with staff to design and plan programming, works directly with clients as needed, and provides leadership as an active member of the management team at BTG. Denise draws from her knowledge and experience by empowering clients and staff to grow through active participation in the opportunities offered at BTG.

Sue Dennis

Admissions Coordinator

Sue has been with BTG almost since its inception. She joined our treatment team after more than 20 years in the medical field. As Admissions Coordinator, Sue is usually the first point of contact for potential clients and their families.
From the initial screening on the phone to navigation through the admissions process, she interacts with clients and their families with an empathic understanding of the disease of addiction.
Sue also lends her expertise to the clinical team, offering support with day-to-day client activities and appointments; helping with administrative duties; and serving as one of the organization’s liaisons.

Bryon Powell, MS, LPC, CAADC

Substance Abuse Counselor

Bryon started with BTG in 2011 as clinical intern. Although completing his residency for licensure at another facility, Bryon’s belief in the integrative approach at BTG kept him connected by serving as the Continuing Care Counselor. When the prospect to become a full time clinical staff member arose, Bryon eagerly seized the opportunity.
Bryon has a diverse personal and professional background which he draws upon when working with clients. Bryon’s professional interest resides with the relationship between trauma and addictions. Bryon currently provides Phase I and Continuing Care services.

Clinical Staff

Chris White, BS

Substance Abuse Counselor

As a substance abuse counselor, Chris White brings an enhanced dimension of care to BTG clients by combining his counseling skills with real life experience. His diverse background provides context for his client in navigating the potential obstacles, as well as the new found blessings and freedoms of sober living. Chris began with BTG in June of 2014 as a residential staff member then became assistant manager of that department before transitioning to the clinical team. His previous experience also includes years of helping alcoholics in recovery as well as serving on the board of directors of the Lord Fairfax Council on Alcoholism.
Chris obtained a multidisciplinary Bachelor of Science degree in Environmental Policy from Appalachian State University and is currently working toward becoming credentialed as a Certified Substance Abuse Counselor. He is an accomplished musician and avid backpacker. Chris is excited to be of service to others by sharing the gifts of recovery through the integrated approach of BTG that he incorporates in his own life.

Rebecca Pearce, BS, MSW

Substance Abuse Counselor

Rebecca joined BTG as a clinical intern in January of 2016. After completing a master’s in social work program in December of 2016 she became a full-time member of the clinical team as a substance abuse counselor. Prior to working at BTG, she worked in the veterinary field for over 15 years. Rebecca’s passion is working with individuals whom are in need of hope, encouragement, and support to address core issues associated with their addiction and difficult situations in their life. She strives to work from a strengths based perspective, to see people as individuals, and recognizes that everyone has the capacity for growth and healing. She provides services in Phase II Education, Expressive Therapy, Group Therapy, Phase II & III Retreats, and individual counseling utilizing a variety of therapeutic evidence based practices, including mindfulness, to enhance mental wellness. Her therapeutic sense of self comes from her own experience in understanding the profound impact that addiction can have on individuals and families, and the healing that can come from a life of sobriety and spiritual connection. Outside of BTG, she is a yogi, an avid backpacker, and traveler.

Medical Staff

Steve Sutton, MD

Attending Physician

Steve has been practicing medicine in Virginia since 2004 and has been a part of the BTG medical team since 2010. He is a Board Certified surgeon and a Fellow of the American College of Surgeons. He is also Board Certified in Integrative Medicine with primary interests in Functional Medicine and Nutrition. In addition, he is a certified Personal Fitness Trainer with an emphasis on Sports Nutrition.
During the course of his medical career, Steve became increasingly dissatisfied with the emphasis of today’s medical care on “illness care” rather than on health care. He believes in a truly integrative approach, taking the best of both traditional and complimentary practices, in an attempt to help the patient reach the goal of complete physical, mental, and social well-being. He has found this approach to be extremely effective in treating drug and alcohol addiction, enabling a healthy life in recovery.

Sue Swimley, RN


Sue has been a registered nurse for 43 years. Her experience includes 6 years of Psychiatric Nursing, and 19 years as a float nurse working in Med-Surgical, Medical & Cardiac ICU, Oncology, Geriatric, and Drug & Alcohol Detox at the Veterans Administration Hospital in Martinsburg, WV. In addition, Sue spent 6 years as a Home Health Nurse and 6 years in Inpatient Physical Rehabilitation nursing. She has also volunteered as a Shock Trauma Technician for 22 years at her local Fire Department.
Sue is starting her 6th year as a Nurse for BTG, administering IV therapy, assisting the patients medically, and working with the attending physician. She also provides Certified Medication classes, as established by the State of Virginia, for BTG’s residential staff. She appreciates the opportunity to be involved in providing an effective service to those suffering from the disease of addiction.

Ancillary Staff

Lizzi Watts, BA

Case Manager

Lizzi Watts joined the BTG team as a case manager in 2016. She has a Bachelor’s Degree in Psychology from Boston University and is currently working towards receiving a Masters in Social Work from West Virginia University. She believes strongly in the integrative and holistic approach that BTG uses because it has been instrumental in her own personal journey. As the case manager, Lizzi works to ensure clients’ obtain the insurance coverage they need for their treatment, maintains the electronic health record, and provides input to the clinical team to help ensure the clients make progress towards their goals. Lizzi also facilitates living skills and spirituality group sessions with the clients. She is passionate about helping people and loves helping the clients succeed on their journey towards healing. Outside of BTG, some of Lizzi’s hobbies include cooking, yoga, reading, and spending time with friends.

Wendy Dooley BS

Operations Manager

Wendy joined the BTG team in September 2016 after working as a financial analyst for 11 years. She provided finance and accounting support to over 200 high-tech startups. She holds a BS from Frostburg State University, with a major in Business Administration and a minor in Marketing.
Wendy has a multi-functional role at BTG overseeing IT and working closely with the BTG staff in areas of finance and marketing. She appreciates the opportunity to work with a tremendous team providing exceptional care to those struggling with addiction.

Nikky Hindle, RD, CPT

Nikky’s experience in the field of substance abuse recovery began unexpectedly when she received an offer to be the dietitian for two drug and alcohol rehab facilities in Pennsylvania. In this role, Nikky quickly gained experience counseling clients in a wide range of medical nutrition therapies, including: post-gastric bypass nutrition, eating disorders, diabetes, pancreatitis, liver disease, and heart disease, among others.

Nikky found that she enjoyed developing an extensive knowledge of various health conditions affected by nutrition and working with the clients to improve their quality of life, and thus their chances of full recovery. Additionally, due to her years of experience as a personal trainer, Nikky worked with many clients in both one-on-one and group fitness sessions, which proved to be mutually rewarding. Every time a client opened up and become more self-confident by finding a fitness program they enjoyed, it reinforced how important exercise was for clients in recovery for Nikky.

Nikky identifies strongly with the integrative approach taken by Bridging the Gaps for all of their clients. She believes that you can’t truly expect someone to recover without addressing their care on all levels, including their nutrition and fitness. Nikky’s roles at Bridging the Gaps include counseling individual clients, presenting on important nutrition topics for recovery, and working with clients to develop personalized fitness and nutrition plans to help fuel their recovery.

In her spare time, Nikky enjoys spending time running, weight lifting, reading, and spending time with friends and family.

Becca Wetzel, BA

Food and Nutrition Coordinator

Becca is the Food & Nutrition Coordinator for BTG. She has a Bachelor’s degree from Shepherd University and is currently working through an educational program that focuses on lifestyle changes and nutrition to bring healing. She joined the team in September 2011 and found that BTG’s integrative healing model aligned well with her own belief system.
Becca is delighted to work with the clients to help them integrate healthy nutrition into their everyday life. Focusing on embracing nutritious and delicious foods, she emphasizes the joy of learning to cook and the benefits it can have on your budget, health, and in creating community. Nutrition has been a part of her own personal healing journey both with food supplements and whole foods. Having close relationships with family and friends in recovery, Becca has seen first-hand how difficult recovery can be without an integrative approach. She is passionate about being a part of our clients’ healing journeys and empowering them to keep healthy practices of nutrition as the supportive foundation of their lives. Some of Becca’s hobbies include creating music, creating collage art, but by far her favorite art medium is food.

Nicola Williams

Kitchen Manager

Nicola started at BTG as a neurofeedback tech in 2012 as an adjunct to her private healing practice. With a passion for the holistic approach and an extensive background in physical, mental, emotional, spiritual and energetic healing she was excited to join a heart centered team of professionals that allowed her to be of better service to those struggling with substance abuse. As a “temporary” solution to an unexpected vacancy in the Nutritional Department, Nicola also assumed the position of cook where she enjoyed creating nutritious and delicious meals for both the clients and the staff for several years. Drawing from her love of food, natural affinity for organizing, and previous career in the food industry, she transitioned to the full time positon of Kitchen Manager, where she ensures the smooth operation of the facilities’ three kitchens. Stating the satisfaction and fulfillment received from being a valuable part of the recovery support team, Nicola approaches each day of service with a sense of gratitude and feels honored to witness the journey each client takes.

Danielle Hoke, BS

Danielle joined the residential staff at BTG in 2015. She has Bachelor’s degrees in Psychology and Criminal Justice. She believes strongly in BTG’s integrative approach and the impact it has on clients who are dealing with substance abuse. As a residential staff member, Danielle works closely with the clients to ensure they are provided with a safe and healthy environment. In her free time Danielle likes reading, playing guitar, and spending time with her family and her dog.

Nisha Moore

Neurofeedback Coordinator

Nisha joined the team with a Bachelor’s Degree in Health Promotion. Her education and health background have strongly influenced her decision to work with BTG. It ignited her passion to help those in need who are looking for ways to better their health and lives. She greatly supports the whole-person approach to treat addiction through the use of many health modalities all shaped to getting a person back to their full being.

Nisha spends the majority of her time coordinating neurofeedback sessions for clients, supporting their healing process in a unique way. She also can be found helping with some of the Morning Program activities, as well as social media platforms. She really enjoys the flexibility to do multiple tasks, as it keeps her busy and challenged. In her free time, she likes to listen to music, craft, volunteer, and spend time with family and friends.

Candice Banks

Residential Manager

Candice has a Bachelor’s of Science degree in Health Education and Health promotion. She has a medical background with over five years of experience working as a certified nursing assistant.

Candice joined the BTG team in October 2017 as the Residential Manager. She is responsible for working with the residential staff to ensure they are upholding BTG’s core values and are following the proper procedures needed for daily function so that our clients have a safe and healthy environment.

The integrated approach to recovery is what drew her to BTG because the different modalities are what makes BTG different. Addiction is such an interesting aspect of health and she learns something new every day with each client that walks through our door.

In her free time, she enjoys working out, cooking, and spending time with friends and family.

Joni St John

Residential Staff

Joni joined the residential staff of BTG in 2011. She came on board because of her dedication to assisting addicts on their path to recovery. Joni believes in, and has experienced firsthand, BTG’s integrative approach to substance abuse treatment.

In January 2012, Joni moved up to the position of Residential Manager, bringing to BTG over 25 years of administrative experience. She works closely with the residential staff to provide a safe and healthful environment for BTG’s clients as they work toward their recovery. Joni is committed to ensuring that all policies and procedures are properly implemented by her team. She conducts training for all new employees, serves as a point of contact for new clients, and assists the clinical team with their orientation.

On a day-to-day basis, Joni serves as a liaison between the clinical and residential staff, monitoring client schedules and appointments, ensuring that all needs are properly addressed in keeping with the BTG treatment philosophy as well as the goals for each client.

Patty Helsley

Residential Staff

Patty has worked at BTG since October 2013. As residential staff, Patty works closely with the clients to ensure they are provided with a safe, supportive, and healthy environment. She is passionate about helping the clients and supports them on their recovery journeys. In her free time, Patty enjoys hiking and boating.

Christy Burke, BS

Residential Staff

Christy joined the residential staff at BTG in August of 2016. She has an Associates of Arts and Sciences Degree as well as a Bachelor’s Degree in Psychology. Due to her own personal experiences with addiction, Christy is passionate about helping people on their journey to recovery. She utilizes her own personal experiences to empathize with the clients and encourage them on their path to healing. As a member of the residential staff, Christy works closely with clients to ensure their living environment is safe and supportive. In her free time Christy enjoys taking pictures, scrapbooking, and doing other art projects.

Paul Brown

Client Support Specialist, Residential Staff

Paul joined BTG in 2012 based on his strong commitment to helping others and a belief in the miracles of recovery. As both a neurofeedback support technician and member of the residential team, Paul has enjoyed seeing first-hand the profound individual transformation that occurs when clients experience BTG’s integrative approach to treatment and whole person healing. In both of his roles, he brings an unshakeable positivity and spirit of encouragement to help clients on their journeys. Paul is an avid outdoor sports enthusiast and, when not at work, can often be found hiking, fishing, kayaking – or just getting lost in the natural beauty of the Shenandoah Valley.

Frank Evans

Client Support Specialist, Residential Staff

Frank joined BTG Residential Staff in November of 2017. He holds Bachelor’s Degrees in Accounting and Real Estate. Previously a client at Bridging The Gaps, Frank experienced a life-changing transformation by using the tools he learned at Bridging The Gaps paired with a twelve-step program. Frank uses his own experience to encourage the clients and help them see that recovery from substance abuse is possible for anyone. In his spare time, Frank is active in the recovery community around Winchester and enjoys spending time outside with his friends.

Cary Troxell


Cary has worked at BTG since June 2016. He has an extensive background in the maintenance field and also retired from the Navy. As maintenance staff, Cary monitors and maintains daily functions of all of BTG’s facilities and vehicles. He ensures that BTG’s offices and client residences are kept in good mechanical working order and are aesthetically welcoming to visitors. Outside of BTG, he is a pilot and also enjoys riding motorcycles.

Crystal Garber


Crystal began working for BTG in February of 2017. Prior to working at BTG she worked for the government in cleaning and security. As part of our maintenance staff team, Crystal helps ensure that all of BTG’s facilities are maintained and aesthetically welcoming to visitors. On a daily basis she monitors and ensures all of BTG’s offices, residences, and vehicles are in good mechanical working order. In her free time, Crystal enjoys camping and spending time on the river.

Krista Youtz

Administrative Assistant

Krista joined BTG in 2016 and brings a passion for and wealth of experience in, natural and holistic approaches to healing and self-care. She owned her own business growing and cultivating organic herbs and preparing natural, plant-derived salves and remedies. She also has a depth of experience in the behavioral health field, where she worked with both children and young adults to overcome mental health and developmental challenges.
Krista chose BTG as a unique place to utilize her background and long-standing belief in natural healing modalities to help clients in their recovery through approaches that address the whole person – mind, body, and spirit. She was also drawn to work in the addiction field to try to help individuals deal with a disease that has impacted those close to her. She is always driven to help others, as neurofeedback coordinator Krista is able to work with clients one-one-one to help them achieve physical and emotional balance in a new and innovative way.

Rebecca Jenkins

Administrative Assistant

Becky began working for BTG in November of 2017. She previously advocated and supported adults with disabilities one on one with their employment needs in all employment environments. As a Substitute Teacher Becky assisted middle school and high school students in the special education department.

Currently at BTG Becky answers the phones, files, and assists the BTG staff as needed. She enjoys having the opportunity to work with an amazing team at BTG.

Becky currently enjoys spending time with her family & friends, going to the movies, shopping, and volunteering at social events.