Questions to Ask Treatment Providers

What credentials does the program clinical staff hold?

Credentials and licenses ensure that the person providing services meets nationally recognized standards for professional practice. Some of the credentials held by addiction professionals include, but are not limited to, LCSW, LPC, CSAC, or CADC.

  • BTG ANSWER: BTG’s clinical staff consists of a wide variety of trained professionals providing the highest quality of client care. Currently, our clinical staff includes licensed clinical social workers and certified addictions staff.

What does your medical staff consist of?

Being able to address the physical health, alongside of the emotional and psychological health, of the client is an important piece of substance abuse treatment. Clients should be assessed by a physician during treatment and have general health care needs met.

  • BTG ANSWER: BTG’s medical staff consists of physician who is board certified in addictions medicine as well as two registered nurses, with more than 30 years of experience each, to address the general health care needs.

What type of programming does the facility offer?

Treating addiction requires a wide variety of clinical modalities due to the fact that every person entering recovery has a different set of needs.

  • BTG ANSWER: At BTG we provide treatment for substance use disorders by integrating traditional modalities of psycho-social-spiritual treatment with complementary approaches oriented towards physiological healing and wellbeing. Using the most progressive modalities available, coupled with a traditional “12 step” program, we help our clients recover their physical health as well as provide them with the psychological and spiritual tools they need for a life free from drugs and alcohol. We offer integrative treatment modalities including education, individual and group counseling, family counseling, intravenous therapy, oral nutrients, nutrition, acupuncture detoxification, fitness, massage, neurofeedback, meditation, yoga, and Reiki. We combine treatment approaches that incorporate healing of the whole person – mind, body, and spirit.

What is the client-to-counselor ratio?

It is important to maintain a low client-to-counselor ratio that ensures clients receive the individualized attention and care required to effectively address their addictions.

  • BTG ANSWER: BTG is relatively small treatment facility licensed to treat up to 24 clients at a time. Our size enables us to give our clients the personal attention and individualized treatment that they deserve. At capacity, each substance abuse counselor has a maximum case load between 6 and 8 clients. BTG strives to maintain a caseload of 4 clients per substance abuse counselor.


Does the program offer an individualized treatment approach?

No person entering recovery is the same as the next and all clients deserve to have that fact recognized. Each client’s needs are unique and require an individualized approach based on a number of different areas.

  • BTG ANSWER: At admission, BTG includes assessment and individualized treatment planning, orientation to the facility and program, and comprehensive treatment services. Throughout the course of treatment, BTG continues to individually tailor each client’s treatment plan to their specific needs.


Is the treatment and housing gender specific?

Research shows that men and women have different needs in the recovery process and have increased chances for success when given opportunities to be separated by gender.

  • BTG ANSWER: BTG strives to offer the most therapeutic approach in each clinical environment. Therefore, clinical staff assesses the appropriateness and value of gender specific groups and mixed gender groups throughout the clinical day.


What does the program staff consist of?

Treating patients in an integrative manner will lead to greater success while in treatment and ultimately in recovery.

  • BTG ANSWER: BTG believes in treating “the whole person” rather than just the behavior of addiction and therefore holds a skilled interdisciplinary team that consists of, substance abuse counselors, physicians, contracted psychologists, registered nurses, neurofeedback technicians, Reiki masters, acupuncture detoxification specialists, and massage therapists.


What is the environment of the facility like?

An environment where clients can feel safe and protected that reflects respect and dignity will ensure clients are able to get the most out of the treatment process. It is important for clients not to feel institutionalized when participating in addictions treatment and is one that allows for them to feel dignified.

  • BTG ANSWER: BTG strives to ensure each residence is a homelike, clean, and comfortable place to stay for our clients while in treatment. BTG’s treatment facility and 3 residential houses are located in historic Winchester, Virginia near the Loudoun Street Pedestrian Mall.


What kind of support is available for the families?

Understanding the recovery process is not only important for the client but for the family too. Studies now document that treatment of the client in isolation from the family significantly impacts the person’s chances of success.

  • BTG ANSWER: BTG realizes that addiction does not just affect the client. Therefore, we offer a separate comprehensive program with a diverse range of services for friends and family members of our clients. Participants are given the opportunity to meet together to share the joys and challenges they are facing as their loved one moves forward in recovery. Throughout treatment family members are able to work with their individual counselor and participate in conjoint sessions, with their loved one’s primary counselor as well.


Is there ongoing support after leaving treatment?

Treatment in isolation is not enough to sustain recovery for most patients. A tapered approach to treatment that allows for clients to step down in care is critical to help the client continue to make healthy and safe steps forward.

  • BTG ANSWER: BTG provides several outpatient options as well as a residential phase based treatment structure consisting of 3 core phases with the opportunity for an extended 4th phase to better facilitate a client’s transition into the demands of day to day life. Additionally, BTG offers clients a continuing care program to receive ongoing support and case management to complete the treatment experience.


Does the program work with insurance companies?

Treatment can be a necessary step in a person’s life but also a significant expense. Navigating the complexities of insurance and other payment options can be difficult and frustrating. Finding a facility that works hard to keep people in treatment and can help clients and family members through the insurance process is critical.

  • BTG ANSWER: BTG has had great success filing for insurance reimbursement as an out-of-network provider. We frequently file on behalf of the client with major insurance providers including but not limited to Aetna, Cigna, GEHA, and UnitedHealthcare. Due to difficulties in the past, we do not file with Anthem BlueCross BlueShield or certain CareFirst BlueCross BlueShield carriers. In such cases, we are more than happy to assist the client in filing on his or her own behalf. For private pay clients, every effort is made on an individualized basis to ensure that financial concerns never present a barrier to receiving our life enhancing treatment services.