Frequently Asked Questions

Choosing a substance abuse treatment program is a big decision – and one that is understandably characterized by a lot of questions.  From information about the background and expertise of key staff, to details about the range and nature of treatment programs, to specifics about facility size and cost of care, you should be well informed when selecting the program that is right for you or your loved one. These common questions and answers will help you make a decision you can feel good about.

Are the services you provide confidential?

We uphold high ethical standards to ensure quality and confidentiality.

Do clients get to have their own rooms?

It is not therapeutically advised for clients to have their own room. With the disease of addiction being a disease that isolates, we like to room clients with roommate as much as possible.

Do I have access to my phone or computer?

There is no cell-phone use or computer use in our first phase of treatment. We do, have a phone at the house in which you can make a 15 minute call to family daily.

In our Second Phase, you are allowed to have your cell phone and computer after the clinical day.

I have special dietary needs, are you able to make accommodations?

Certainly. We have availability to work with your dietary needs, and provide you with options as needed. We have a Registered Dietitian on staff that can help work with your needs.

Does your facility work with insurance companies?

We accept many insurance plans, and we would love to work with you in determining your eligibility and benefits for treatment. We accept most insurance plans: Aetna, United Heathcare, Cigna, and more recently are in-network with Blue Cross Blue Shield.

Can I bring my pet?

Unfortunately, no. However, we are able to have interaction with Rodie, our therapy dog in-training. Rodie is currently working at becoming board certified.

What is the client-to-counselor ratio?

We are a relatively small treatment facility, licensed to treat 24 clients at a time. Our size enables us to give our clients the personal attention and individualized treatment that they deserve. At capacity, each counselor has a max case load of about 6-8 clients. We strive to have 4 clients per counselor.

Does BTG provide detox?

On an individualized basis, we can help to determine if a medical detox is deemed appropriate for you or your loved one prior to staying at our facility.

What is the duration of treatment?

Every individual has unique needs. That is why we begin with outlining an individualized treatment plan to find what would best suit your recovery process. We do not perform a “day count” rather look at the best option for you.

BTG strives to offer the most therapeutic approach in each clinical environment. Therefore, clinical staff assesses the appropriateness and value of gender-specific groups and mixed gender groups throughout the clinical day.

Is there ongoing support after completing treatment?

A tapered approach to treatment that allows clients to step down in care, assume greater responsibility for their own sobriety is critical to help the client continue to make healthy and safe steps forward.

We offer and recommend a continuing care program-which many clients participate in for up to a year.

Do you have visitation hours?

Yes we do. Visitation hours are 3pm-5pm on Saturday after you have attended our family group process from 1pm-3pm.

What kind of support is available for families?

We offer a few different support options for families. On Saturdays we have a pscho-education session that is offered to address the disease of addiction. Participating in our family program will equip you with the tools to better understand your loved one.

We also are partnered with Structured Family Recovery.  A great program designed to be a collaborative recovery team  enabling and irritation to being a part of a collaborative recovery team, moving past some of the barriers that can prevent healing in the recovery process.