Contact Us

Kind. Compassionate. Caring.

Finding the right drug and alcohol rehab program can be overwhelming. Bridging the Gaps recognizes that you or your loved one may have many questions prior to entering treatment and we’re committed to making the process as easy as possible. Our Admissions Director is here to answer any questions you may regarding any of our drug or alcohol treatment options.We will discuss the treatment options that are available to you or your loved one. This is one of the most turbulent and vulnerable times in a person’s life, and it’s important that you get the help and support you need prior to entering treatment and after. You learn more about our admissions process here.

Call or email us today. We are available 24 hours for initial assessment or additional program information.

Phone: (540) 535-1111
Email: admissions@bridgingthegaps.com
Fax: 540-450-1205

Our Location

Bridging the Gaps is located in historic Winchester, VA. We have been providing drug and alcohol treatment in the beautiful Shenandoah Valley since 2000.

Bridging the Gaps
31 S. Braddock Street
Winchester, VA 22601

Frequently Asked Questions

Choosing a substance abuse treatment program is a big decision – and one that is understandably characterized by a lot of questions. These common questions and answers will help you make a decision you can feel good about.

What should I bring to treatment?

We have complied a packing list for you including items to bring to treatment and those you should leave at home. BTG Packing List.

Are the services you provide confidential?

We uphold high ethical standards to ensure quality and confidentiality.

Do clients get to have their own rooms?

It is not therapeutically advised for clients to have their own room. With the disease of addiction being a disease that isolates, we like to room clients with roommate as much as possible.

Do I have access to my phone or computer?

There is no cell-phone use or computer use in our first phase of treatment. We do, have a phone at the house in which you can make a 15 minute call to family daily.

In our Second Phase, you are allowed to have your cell phone and computer after the clinical day.

I have special dietary needs. Are you able to make accomodations?

Certainly. We have availability to work with your dietary needs, and provide you with options as needed. We have nutritional staff on board that can help work with your needs.

Do you take insurance?

We accept many insurance plans, and we would love to work with you in determining your eligibility and benefits for treatment. We accept most insurance plans: Aetna, United Heathcare, Cigna, and more recently are in-network with Blue Cross Blue Shield and Tricare.

Can I bring my pet?

Unfortunately, no. However, we are able to have interaction with Rodie, our therapy dog in-training. Rodie is currently working at becoming board certified.

Can I smoke while in treatment?

Yes. There are designated areas outside for smoking cigarettes. We prohibit the use of chewing tobacco, electronic cigarettes, vapes, and Juuls.

What is the client-to-counselor ratio?

We are a relatively small treatment facility, licensed to treat 24 clients at a time. Our size enables us to give our clients the personal attention and individualized treatment that they deserve. At capacity, each counselor has a max case load of about 6-8 clients. We strive to have 4 clients per counselor.

Does BTG provide detox?

On an individualized basis, we can help to determine if a medical detox is deemed appropriate for you or your loved one prior to staying at our facility.

What is the duration of treatment?

Every individual has unique needs. That is why we begin with outlining an individualized treatment plan to find what would best suit your recovery process. We do not perform a “day count” rather look at the best option for you.

BTG strives to offer the most therapeutic approach in each clinical environment. Therefore, clinical staff assesses the appropriateness and value of gender-specific groups and mixed gender groups throughout the clinical day.

Is there ongoing support after completing treatment?

A tapered approach to treatment that allows clients to step down in care, assume greater responsibility for their own sobriety is critical to help the client continue to make healthy and safe steps forward.

We offer and recommend a continuing care program-which many clients participate in for up to a year.

Do you have visitation hours?

Yes we do. Visitation hours are 3pm-5pm on Saturday after you have attended our family group process from 1pm-3pm.

What kind of support is available for families?

We offer a few different support options for families. On Saturdays we have a pscho-education session that is offered to address the disease of addiction. Participating in our family program will equip you with the tools to better understand your loved one.

We also are partnered with Structured Family Recovery.  A great program designed to be a collaborative recovery team  enabling and irritation to being a part of a collaborative recovery team, moving past some of the barriers that can prevent healing in the recovery process.

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