31 S. Braddock St. | Winchester, VA 22601

(540) 535-1111 | Available 24/7

31 S. Braddock St. | Winchester, VA 22601

(540) 535-1111 | Available 24/7

Our Rehab Admissions Process

We understand that this is a difficult time for you and your loved one, and you probably have a great deal of questions. At Bridging the Gaps, we know that making the decision to enter treatment is one of the most important decisions of your or a loved one’s life, and we want to help navigate you through this process with kindness, compassion, and empathy.

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Meet Our Admissions Director

Hi, I’m Sue

Hello! My name is Sue Dennis, and I’ve been the Admissions Director at Bridging the Gaps for over 20 years. I’m so happy you’ve found us, and I can’t wait to speak with you about how we can help you or a loved one take the first step in the journey towards recovery. Before we discuss the admissions process, I would like to take the time to tell you a little bit about myself, since we will be working so closely together in the coming months.

What you are going through right now, I have lived. Of my four children, three of them have the disease of addiction. I completely understand feeling helpless and not knowing where to turn. I’m so passionate about my job because I have seen firsthand the difference holistic, whole-person treatment can make in the lives of those struggling with addiction and their families. I’d love for you and your loved one to experience the BTG difference.

Understanding Your Needs

Our Pre-Screening Rehab Process

Different people require different levels of care.  Our primary aim is to help to match you with care that will put you or your loved one on the road to long-term recovery.  A full assessment will not be completed until the day of admission, but we collect some initial information to get an idea of what might be best as part of the admissions process for rehab.

Substance Use History

We will ask you questions that determine how long you’ve been using, what types of drugs you’ve used, and the frequency with which you’ve used them. We will also ask you about any previous treatment or detox you may have had.

Mental Health History

We will inquire about any mental healthissues you may have had in the past and any current diagnoses, history and current use of mental health medications, as well asany family history of mental health issues.

Medical History

We will ask you to rate your current health, if you have any current health problems and any medications you are using to treat them, and if you have any allergies or physical limitations.

Personal Background

We will inquire about any history of family structure and/or issues, as well as your current employment or student status

Legal History

We will ask you about any prior arrests, incarceration, probation, or parole status, information on any upcoming court dates, as well as your attorney and probation officer’s information, if applicable.

Physicians and/or Therapists

We will inquire about any physicians and/or therapists who are currently treating you and will request their information.

Insurance Information

We will confirm your insurance information and any out of pocket expenses you may have.

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Taking that Next Step Towards Recovery

Preparing for Treatment

Based on your pre-screen information, we will consult with our clinical and medical leadership to identify the program that best suits your unique needs. We'll determine if medical detoxification is necessary and coordinate any required transitions to ensure a seamless move from detox to our care at Bridging the Gaps.

We also offer support for families with loved ones who are hesitant about treatment and navigate through challenging situations such as legal issues. Additionally, we'll discuss costs, verify insurance benefits, and clarify any out-of-pocket expenses to ensure transparency and preparedness.

Our goal is to streamline your preparation, removing barriers and maintaining clear communication to facilitate a smooth transition into our program. We will set your arrival date and time and guide you on what to bring for your stay.

Getting Started

Arriving to Treatment Center

On the day of arrival to our treatment center, you will be greeted by our admissions team. Sue Dennis, our Admissions Director, will greet you along with our Administrative Assistant and Rodie, our golden retriever. You will have time to fill out some initial paperwork and say good-bye to your loved ones.

From there, you will have a busy day of assessments. You will meet with one of our clinicians and our medical team. You can expect to be asked a lot of questions that we use to ensure that you receive the appropriate level of care. The assessment provides a baseline for us to personalize your treatment experience and we also use that assessment to get an authorization for care from your insurance company.

Once at the house, you will receive another tour and be shown to your new room. You will be given a chance to unpack and settle in but be prepared to also head off to a 12 step meeting that night and to partake in dinner with your community.

We know that the first couple of days can be scary, and chances are good you aren’t going to be feeling your best as you experience possible withdrawal. We will check in with you regularly and do our best to help you adjust. We encourage you to let us know if you need anything.

The adjustment can also be challenging for family members. We remain just a phone call away, and we’re be happy to answer your questions even after admission. We also encourage family participation and will reach out with updates whenever possible.

Client Testimonials

Read what our clients have to say about us


Find answers to commonly asked questions about addiction and recovery.

  • How soon can I get into treatment?

    This will depend on a variety of factors, including whether or not medical detox is needed, the number of beds we have available, and the availability of clinicians. Our team works diligently to get potential clients into treatment as soon as possible without compromising the integrity of the level of care that we pledge to provide. Typically, we are able to get prospective clients into treatment that do not need medical detox within a week of our first phone call, but timelines are unique to the individual case.

  • Do you provide detox on-site?

    If medical detox is needed, we cannot provide that on-site. We will refer you to a medical detox facility that is convenient for you. Upon completion of medical detox, you may come to BTG for residential and continuing care.

  • What will happen if I cannot pay for treatment?

    If you are on Medicaid or cannot afford treatment, we will give you a referral to another facility that can meet your needs. For clients that are established at BTG and have payment or insurance disruption issues, we offer a financial hardship scholarship that helps them to continue without interrupting treatment.

  • How long is the treatment process?

    Every individual has unique needs. That is why we begin with outlining an individualized treatment plan to find what would best suit your recovery process. We do not perform a “day count” rather look at the best option for you.


Your Addiction Treatment Could Be Covered

If you do not see your provider listed, please contact us to learn more about obtaining coverage. We do not accept Medicaid at this time.


Contact Us

Reach Out To Us

We welcome you to call our Admissions Director, Sue Dennis, at (540) 535-1111 to discuss admitting yourself or a loved one fortreatment. However, if you would first like us to verify your insurance, use this form or get in touch via phone or email.


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